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This Certified Agile Service Manager® (CASM) Certification Course offers Agile Service Management, which involves applying and implementing agile thinking into service management procedures and process design initiatives. Agile thinking increases IT productivity and allows IT to continue providing value despite shifting requirements.
Together, Scrum Masters and Agile Service Managers can embed agile thinking as the foundation of a DevOps culture throughout the whole IT (Information Technology) business.
What it means to “be agile”
The fundamental ideas and values of the Agile Manifesto
Agile concepts and techniques, such as ITSM, Kanban, Lean, and DevOps
Scrum roles, artefacts, and events, as they relate to both processes and products
Agile Service Management’s two aspects:
Agile Process Improvement: Ensuring lean, “just enough” control is delivered through processes
Agile Process Design: Incorporating Agile principles to process design project
Aligning Agile SM and Agile software development
Getting started with Agile Service Management
To fast-track your career and achieve
Exam Name: Certified Agile Service Manager (CASM) Certification Exam
Exam format: Multiple choice
CASM Training and Exam: In-person / Live Online.
Number of questions: 40.
Passing score: 65% pass rate
Exam duration: 60 minutes [2 hours]
Exam delivery: Web-based (single-browser), closed book, no outside help.
Exam cost: The first exam attempt is included as part of the course registration fee if the exam is taken within 30 days of course completion.
The cost of each retake attempt: $50 (pls cross-check from your end).
Retake policy:
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CASM certification will help you learn how to secure and strengthen your processes by combining Agile with ITSM (ITIL®).
The participants will have to enrol for a two-day CASM Certification.
The vital learning objectives of this course include:
The target audience would include:
This course offers 16 PDUs from the Project Management Institute (Professional Development Units) (While DOI has not yet been given an official code to use when submitting for PMI PDU credit, you can still do so by using the “Other” category on the PMI website to successfully submit your application. 1 PDU is awarded for each hour of instructor-led instruction. Hence, 16 credits would be relevant in the instance of the DevOps Foundation.)
Yes, AgileFever offers this training online.
Any registration cancelled within 48 hours after the initial registration will receive a FULL refund (please note that all cancellations will result in a 5% deduction from the refunded amount owing to applicable transaction costs). Refs will be processed within 30 days of receiving a written refund request. Please review our Refund Policy for more information.
If a candidate drops out of the course after the first session, the Certified Agile Service Manager (CASM) offers a 100% money-back guarantee. Visit our Refund Policy page to find out more about the 100% refund guarantee.
